Predictive dialer is an automatic dialer that works on statistical algorithms and machine learning. A predictive dialer can dial multiple contacts at once.
Voice-over-Internet protocol (VoIP) is a technology that lets users make calls using a broadband Internet connection instead of a standard phone line.
CRM (Customer relationship management) is a technology for managing all your company's relationships and interactions with customers and potential customers.
Cloud telephony, also known as cloud calling, is a type of unified communications as a service (UCaaS) that offers voice communication services through a third-party host.
Computer telephony integration (CTI), also called computer–telephone integration or CTI may be a common name for any technology.
IT as a service (ITaaS) is an operational model where the knowledge technology (IT) service provider delivers an information technology service to a business.
An IP PBX is a telecommunication device that provides voice connectivity to desk phones within a building. It oversees the outgoing and incoming calls across its telephone network using an internet connection.
GSM Gateways use a SIM card and connect with a cellular tower. They convert the cellular connection to SIP and provide the connection as a trunk to a VoIP PBX. The number of SIM cards a gateway can hold determines how many calls you can make.
A PRI card is used to connect PRI lines to IP PBX/ IP Telephony Server so that all the IP Phones/ Analog phones (extensions) can make outgoing calls or receive incoming calls using it.
On the opposite hand, an outbound call center makes outgoing calls to shoppers. Sales groups generally run outbound centers to cold decision potential customers regarding their products. Firms conjointly might create outbound calls to survey shoppers and collect marketplace research.
An inbound call center is a client service function whose primary responsibility is to handle incoming client phone calls. Against this, outgoing decision centers create calls to customers, and get in touch with centers handle client contacts from multiple channels, not simply phone calls.
A web service is a software system that supports interoperable machine-to-machine interaction over a network. It has an interface described in a machine-processable format (specifically, web Service Definition Language, or WSDL). web services fulfill a specific task or a set of tasks.
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